H.M. Revenue & Customs

  • Content and service design for digital services focussing on user-centred design that also achieves business benefits 
  • Content creation for, and management of, internal intranet pages
  • User research to establish user needs
  • Close collaboration with UX, IA and service designers working in an agile environment
  • developing online tools, intelligent forms and mobile apps
  • creating, editing and auditing web content for HMRC, ready to transition hmrc.gov.uk to gov.uk

The General Tarleton

  • marketing emails
  • Twitter and Facebook account management

Buon Apps

  • website content
  • digital and print marketing
  • Twitter, Facebook and Trip Advisor account management


  • Twitter and LinkedIn account management

Parkers Promotional Products

  • Marketing emails
  • Print brochures

Tractor Creative

  • Ad-hoc copywriting for various print and digital projects

No 10 and Cabinet Office


  • blogging
  • Twitter and LinkedIn account management
  • in-house copywriter for ad-hoc projects


  • re-writing web content
  • Twitter account management
  • copywriting for brochures, white papers and reports


  • print inserts for lifestyle magazines


  • new website content
  • copy for print promotion


  • in-store product and services 'menu'


WST Travel

  • copywriting for brochures, website and marketing materials
  • Twitter account management

More content coming (cobblers children). Until then, if you want to see what I've done in recent years:

  • contact me
  • check out my old portfolio below (when I traded as Word Concepts)
  • watch the short video below about a 24 hour charity event I took part in

Webdurance 2010 held on 15th & 16th July in Newcastle. 6 charity websites created in just 24 hours.